The UK’s intelligence community spans numerous departments and agencies across government. Driving collaboration, shared best practices and knowledge is key to joining up our response to complex threats, particularly as harms move increasingly online. However, with the proliferation of masses of real-time open source intelligence (OSINT) generated online, the wider intelligence profession has few digital channels to routinely share OSINT.
We partnered with the Joint Intelligence Organisation (JIO) in Cabinet Office to design INDEX - a digital platform to support intelligence officials to securely share, tag and comment on OSINT data across departments.
To design prototypes across a rapid 2-month sprint, we performed a series of collaborative design exercises and approaches including group affinity mapping, translating these insights into user-personas, high-fidelity UI/UX wireframe designs and prototypes to test with end-users. Using these technical assets, PUBLIC provided a cross-functional team of designers to design INDEX from scratch with JIO.
Our iterative design process delivered a product build centred on multi-user functionality. INDEX passed an internal Alpha/HMT review phase and user-testing, progressing to Live rollout in 2023.
Authors
Supporting a Distribution Network Operator to craft a modern, future-proof IT and Digital estate to help them achieve long term digital transformation
Helping Hackney Council build more user-friendly housing and benefits programmes and recover from a cyber incident with advanced data management
Developing a practical data strategy to help the OPSS advance its data maturity within essential data-reliant regulatory functions
Partnering with DCMS to operate the UK’s first Safety Tech Challenge Fund - a groundbreaking grant programme aimed at empowering safety tech innovation to enhance child online safety
Working with the Cambridge City Council (CCC) to build a clear, actionable digital transformation strategy to ultimately serve its communities
Through extensive desk research, use case development and stakeholder engagement, we recommended four areas of focus for the EHRC’s Strategic Plan relating to AI and equality and human rights.
Developing recommendations grounded in leading industry insights to empower DSIT to support the SafetyTech sector’s growth effectively and navigate potential challenges
Empowering DSIT to assess the Online Safety Bill’s effectiveness with a flexible M&E framework informed by robust research
Researching accreditation approaches across the technology sector to develop recommendations for a tailored accreditation process for the online safety tech industry
Comprehensive research to equip Ofcom with a deep understanding of online content accessibility via search services, informing online safety guidance
Crafting a comprehensive Interactive Services (IS) Model to provide Ofcom with a common framework for understanding user journeys and platform workflows
Conducting a detailed analysis of the emerging SafetyTech sector to enable DCMS to make informed decisions and continue supporting the sector’s expansion
Mapping the current state of the Age Assurance market, identifying representative use cases, and key challenges to help DCMS gain a more in-depth understanding of a rapidly evolving technology sector
Researching the existing taxonomy, prevalence, legislative and regulatory landscape, and emerging trends related to Child Financial Harms
Developing a ‘minimum-viable product’ for a standards framework to assess online safety compliance solutions
Through mixed methods user research we mapped the prevalence and impact of OVAWG, identified key dynamics characterising how these harms occur, and categorised 18 harm types.
Researched innovative design approaches that can support the safety of women and girls on online platforms and services.
Supporting the Department for Business and Trade (DBT) to build a new platform which provides access to UK regulation as enriched, machine-readable data
Connecting cross-government data to deliver better outcomes for people with complex needs
Building a practical, user-centred digital strategy through meaningful team engagement with clinical and non-clinical staff
Research, system-mapping and recommendations for Nominet's fund combatting illegal online harm.
Facilitating data access to catalyse innovation in the Safety Tech sector
