A Distribution Network Operator (DNO) embarked on a substantial five-year digital transformation initiative in a complex environment marked by regulatory intricacies, legacy IT systems, extensive operations, data governance challenges, and a diverse range of stakeholders. Addressing these complexities was vital for the success of the digital transformation and to position the DNO for a future defined by digital excellence.
In 2023, we supported a Distribution Network Operator (DNO) in developing a long term Digital Transformation to be implemented over 5 years. We deployed a team to support a newly appointed president in delivering a modernisation strategy for the IT and Digital estate in the context of a large-scale efficiency programme. This involved:
Our collaboration with the DNO led to the creation of forward-thinking product ideas, ensuring they were closely aligned with the efficiency and modernisation agenda of the DNO’s new leadership. Equally, our recommendations for project prioritisation helped the DNO to identify those with the highest potential to deliver value, aligning with business outcomes and user needs while achieving efficiency savings. Our work was instrumental in supporting the DNO’s digital evolution journey, putting them on a path to realise their digital potential and better navigate the complexities of their unique environment.
Authors
Helping Hackney Council build more user-friendly housing and benefits programmes and recover from a cyber incident with advanced data management
Developing a practical data strategy to help the OPSS advance its data maturity within essential data-reliant regulatory functions
Working with the Cambridge City Council (CCC) to build a clear, actionable digital transformation strategy to ultimately serve its communities
Supporting the Department for Business and Trade (DBT) to build a new platform which provides access to UK regulation as enriched, machine-readable data
Connecting cross-government data to deliver better outcomes for people with complex needs
Building a practical, user-centred digital strategy through meaningful team engagement with clinical and non-clinical staff
