Hackney Council’s housing and benefits programmes faced an array of challenges, further exacerbated by staff turnover and recovery from a cyber incident that impacted service delivery. These challenges included lack of central data sources and management flows, poor system-user connectivity, and susceptibility to human errors within workflows.
We are helping Hackney Council build more user-friendly housing and benefits programmes and recover from a cyber incident. We’re doing this by mapping the “as-is” data architecture of the Housing and the Benefits & Housing departments and using that baseline understanding to make a cohesive architecture that works for all end-users. We delivered a number of approaches to meet this need:
Our collaboration with Hackney has resulted in several significant outcomes. By actively involving users throughout the process, we contributed to better system design and improved overall user experience. The efforts throughout the initiative are set to advance housing services in Hackney and streamline data governance, whilst enhancing collaboration and fostering data-driven efficiency.
Authors
Supporting a Distribution Network Operator to craft a modern, future-proof IT and Digital estate to help them achieve long term digital transformation
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Building a practical, user-centred digital strategy through meaningful team engagement with clinical and non-clinical staff
