CASE STUDY

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September 12, 2022

March 13, 2023

Better Outcomes through Linked Data (BOLD)

Connecting cross-government data to deliver better outcomes for people with complex needs

Digital, Data & Technology

Challenge

Working collaboratively with the Ministry of Justice (MOJ), we worked in a consortium to establish evidence for how people with complex needs can be better supported by linking together government information held about them in a safe and secure way.  We interviewed over 200+ stakeholders across nine government departments to establish use cases within four key analytical pilot areas: reducing homelessness, supporting victims of crime, reducing substance misuse and reducing reoffending.

Approach

Working collaboratively with the Ministry of Justice (MOJ), we worked in a consortium to establish evidence for how people with complex needs can be better supported by linking together government information held about them in a safe and secure way.  We interviewed over 200+ stakeholders across nine government departments to establish use cases within four key analytical pilot areas: reducing homelessness, supporting victims of crime, reducing substance misuse and reducing reoffending.

Impact

Our work enabled BOLD to move beyond its strategy phase, into live delivery: today linking live datasets to support frontline services to understand its users better. Our collaborative design approach enabled the complex programme to mobilise the ideas and buy-in of frontline personnel to ensure the BOLD programme prioritised the right outcomes and mitigated risk.

Today, BOLD uses pseudonymised data from the Ministry of Justice, Department of Health and Social Care, the Department of Levelling Up, Housing and Communities, Public Heath Wales and the Welsh Government in order to show how data linking can improve the support provided for those with complex needs.  

Reach out to the team

Photo by the author

Ryan Shea

Managing Director

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