The Department for Business, Energy & Industrial Strategy (BEIS) sought to use the potential of digital services to drive its Climate Finance Accelerator (CFA) initiative. To achieve this, they engaged PUBLIC to undertake a comprehensive website discovery project. The goal was to deepen an internal understanding of how digital services could prove instrumental in realising the strategic objectives of the CFA.
Our approach revolved around one of our core principles: bring into sharper focus the central needs of users. We led a process involving group affinity mapping with more than 60 users across CFA geographies. Through our deep dive, we identified over 100 user needs to translate into actionable user personas. Next, we transformed our insights into tangible solutions, creating low-fidelity UX wireframe designs and mapping of key technical and content constraints. Through laying the foundation for an intuitive sitemap, we ensured a set of evaluation metrics would accompany it to serve as the basis for long-term key performance indicators (KPIs), with a strong emphasis on user adoption and content sharing.
Our journey with BEIS’s CFA initiative has enabled the initiative to move into the Alpha phase, marking a significant leap forward in the pursuit of climate finance goals. By prioritising user needs and leveraging digital capabilities, we’ve helped set the stage for a digital service ready to drive meaningful and sustainable change.
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Helping three councils to analyse their unstructured financial data to optimise spend, drive collaboration and measure sustainability performance
Supporting to the European Commission to foster the digitisation of the public sector by convening the European GovTech ecosystem
Partnering with DCMS to operate the UK’s first Safety Tech Challenge Fund - a groundbreaking grant programme aimed at empowering safety tech innovation to enhance child online safety
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Partnering with AWS to design and execute a healthcare-focused accelerator which supported 12 startups to advance their growth in the UK public sector
Partnering with AWS to design and execute a defence-focused startup & SME accelerator aimed at supporting the development of dual-use solutions for the UK Ministry of Defence
Working with DLUHC over a 3-year period to conduct a robust, research-driven evaluation of 60+ local government digitalisation programmes
Partnering with the BEIS to design and establish an effective digital policy engagement system to propel the energy sector toward a Net Zero future
Employing a user-centred and design-driven approach to enhance the Crown Commercial Service’s guidance to public sector buyers
Employing mixed-methods user research to pave the way for a forward-looking eProcurement and data strategy for the Welsh Government
Partnering with the Crown Commercial Service to facilitate the enhancement of the Government-wide Procurement Spend Data Service
Engaging startups to pilot innovative solutions aimed at helping us achieve NetZero
Supporting the Frontline Digitisation team in the NHS to design a programme of support for hospitals purchasing and implementing electronic patient records (EPRs)
A practical resource for governments looking to rethink sustainable procurement
Partnering with the Department for Health & Social Care and NHSX to launch the UK’s flagship COVID-19 challenge programme as a tool for rapidly scaling new technologies which could help address key priorities during the health crisis
A challenge programme to develop and test novel solutions that can support prison leavers as they re-enter society, and contribute to breaking the cycle of reoffending.
In 2020 PUBLIC worked with the London Office of Technology and Innovation (LOTI) to assess barriers preventing procurement collaboration between London boroughs.
The GovTech-Program Denmark was established to foster even stronger collaboration between public authorities and tech companies with innovative solutions to public sector challenges.
